You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your financial institution's processing times. To cancel an order, please contact our customer service team immediately with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a partial refund or may not qualify for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return results from our error.
For items purchased during promotional periods or with discount codes, only the actual amount paid will be refunded. Gift cards and final sale items are not eligible for returns or refunds unless required by applicable law.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional processing time before posting the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company directly, as they may have the refund pending on their end. If the issue persists after contacting your financial institution, please reach out to our customer service team with your order details and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: urbanweartyck Nordic Ltd.
Address: Keskuskatu 27, 00100 Helsinki, Finland
Phone: +358 9 615 4297
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EET (Eastern European Time), excluding public holidays.
